No travel time is billed to client with the exception of animals requiring transportation, which you specifically request. For regular clients, the Good Dog Club will send a bill for services on or about the first of the month, with payment due by the 10th. After the 10th, the Good Dog Club reserves the right to add a late fee of $20. Occasional clients will be billed at the conclusion of our visits, with payment due 10 days after date on invoice. Any fees resulting from a bounced check will be the responsibility of the client.
Please give AT LEAST 24 hours notice should you need to cancel our services. If you leave a voice mail or an email and do not receive confirmation that I have received your message by 9am, please call or write again in case message was lost in cyber space. Chronic late cancellations will result in cancellation fees being added to your monthly bill. The Good Dog Club agrees to give one notice prior to adding fees to your bill.
Those returning from extended period away from home are REQUIRED to call or email to let us know you are safely home and your pals are in your care. If I do not hear from you, we will assume that you are delayed, leaving the animals to my care and will visit as usual.
We prefer not to share our duties with other people looking in on your pals. In the event we are sharing care, clarify our responsibilities and the schedule for the additional person’s visits. I do not want anyone alarmed or frightened upon finding an unexpected person in your home or, with dogs, your pal missing when it is time for our outing to take place.
I, Lisa Margot Johnson, am owner of the Good Dog Club and primary contact person. In addition, my able and well-trained contractors will provide care to your household. Each has passed background checks and are bonded and insured. Lisa will be available to assist over the phone or in person should the need arise when a contractor is doing the visit.